Terms & Conditions

1. Introduction and Acceptance

Welcome to ixplay, Indonesia's premier online gaming platform. These Terms and Conditions (hereinafter referred to as "Terms") constitute a legally binding agreement between you (the "User," "Player," or "you") and ixplay (the "Company," "we," "us," or "our") governing your access to and use of our website, mobile applications, and all gaming services provided through the domain ixplay.cam and associated platforms.

By creating an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any provision contained herein, you must immediately cease using our services and refrain from creating an account. Your continued use of the ixplay platform following any amendments to these Terms shall constitute your acceptance of such changes.

These Terms apply to all aspects of your relationship with ixplay, including but not limited to account registration, deposits and withdrawals via Indonesian banking channels such as BCA, BRI, BNI, and Mandiri, participation in casino games and sports betting (including bandar bola football betting markets), bonus claims, and use of customer support services. We reserve the right to modify, amend, or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for changes.

2. Definitions

For the purposes of these Terms, the following definitions shall apply:

• "Account" means the personal gaming account registered by a User on the ixplay platform, which holds User information, transaction history, and gaming activity records.
• "Balance" refers to the total funds available in a User's Account, including deposited funds, winnings, and applicable bonus amounts.
• "Bonus" means any promotional offer, free bet, cashback, or other incentive provided by ixplay to Users, subject to specific terms and wagering requirements.
• "Deposit" refers to the transfer of funds by a User from their personal bank account or e-wallet (such as BCA, BRI, BNI, Mandiri, OVO, DANA, or GoPay) into their ixplay Account.
• "Game" encompasses all casino games, live dealer games, slot machines, sports betting markets, and any other gaming content available on the ixplay platform.
• "KYC" (Know Your Customer) refers to the identity verification process required by ixplay to comply with anti-money laundering regulations and to protect against fraudulent activity.
• "Services" means all gaming services, customer support, payment processing, and related functionalities provided by ixplay through our platform.
• "Withdrawal" refers to the transfer of funds from a User's ixplay Account balance to their designated Indonesian bank account or approved payment method.

3. Eligibility and Age Restrictions

To register an account and use the ixplay platform, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age or older. Online gambling is strictly prohibited for minors. ixplay employs age verification measures and reserves the right to request proof of age at any time.
• You must be a legal resident of Indonesia or physically located within Indonesia at the time of registration and gameplay. ixplay services are intended exclusively for the Indonesian market.
• You must be legally capable of entering into binding contracts under Indonesian law. Individuals who are legally incapacitated or restricted from gambling activities are prohibited from using our services.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law. It is your sole responsibility to ensure that your use of ixplay complies with local, regional, and national laws applicable to your location.
• You must not be an employee, director, or immediate family member of an employee of ixplay or any of our affiliated gaming providers.
• You must not have previously been excluded from using ixplay services due to problem gambling, fraudulent activity, or violation of these Terms.

ixplay reserves the right to request documentation to verify your age, identity, and residence at any time. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or termination. If we discover that you have provided false information or do not meet the eligibility requirements, your account will be immediately terminated, all winnings will be forfeited, and deposits may be refunded at our sole discretion.

4. Account Registration and Security

4.1 Account Creation

To access ixplay services, you must register a personal account by providing accurate, complete, and current information including your full legal name, date of birth, residential address in Indonesia, email address, and mobile phone number. You may only register one account per person. Multiple accounts, duplicate accounts, or accounts registered using false information are strictly prohibited and will result in immediate closure of all associated accounts.

4.2 Account Credentials

Upon registration, you will create login credentials including a username and password. You are solely responsible for maintaining the confidentiality of your account credentials. You must not share your login information with any third party. All activities conducted through your account will be deemed to have been authorized by you, and you will be held responsible for all transactions, bets placed, and actions taken using your account credentials.

4.3 KYC Verification

ixplay is required to verify the identity of all Users in accordance with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. You will be required to complete the KYC verification process by submitting valid identification documents, proof of address, and in some cases, proof of payment method ownership. Documents commonly accepted include Indonesian national identity card (KTP), passport, utility bills, and bank statements showing your name and address in Indonesia.

4.4 Account Security

You must immediately notify ixplay customer support if you suspect unauthorized access to your account or any security breach. We recommend enabling two-factor authentication (2FA) if available, using strong unique passwords, and regularly updating your account credentials. ixplay will not be liable for any loss or damage arising from unauthorized account access resulting from your failure to maintain adequate security measures.

5. Deposits and Withdrawals

5.1 Deposit Methods

ixplay accepts deposits through major Indonesian banks including Bank Central Asia (BCA), Bank Rakyat Indonesia (BRI), Bank Negara Indonesia (BNI), Bank Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon. We also support e-wallet deposits via OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits are processed in Indonesian Rupiah (IDR). Minimum deposit amounts, maximum deposit limits, and processing times vary by payment method and are displayed during the deposit process.

5.2 Deposit Processing

Deposits via Indonesian bank transfer are typically processed instantly during banking hours (08:00 - 20:00 WIB) and within 24 hours outside banking hours. E-wallet deposits are usually instant. Once processed, deposited funds will be credited to your ixplay account balance and become available for gameplay. ixplay reserves the right to refuse or reverse any deposit if we suspect fraudulent activity, money laundering, or violation of these Terms.

5.3 Withdrawal Requests

You may request a withdrawal of your available account balance at any time, subject to completion of KYC verification and fulfillment of any applicable bonus wagering requirements. Withdrawals can only be made to bank accounts or payment methods registered in your name. Withdrawal requests are typically processed within 1-24 hours for verified accounts, with most requests completed within 3-6 hours. VIP tier members enjoy priority withdrawal processing.

5.4 Withdrawal Limits and Fees

Minimum withdrawal amount is Rp 100,000. Maximum withdrawal amount is Rp 500,000,000 per transaction. Higher withdrawal limits may be available for VIP members. ixplay does not charge withdrawal fees, however your bank or payment provider may apply their own transaction fees. All withdrawal requests are subject to security review to prevent fraud and money laundering.

5.5 Anti-Money Laundering

ixplay maintains strict anti-money laundering policies. Deposits must be wagered at least once (1x rollover) before withdrawal. We reserve the right to request additional verification documents, investigate transaction history, and delay or decline withdrawals if we suspect money laundering, bonus abuse, or fraudulent activity. Suspicious transactions will be reported to relevant authorities as required by Indonesian law.

6. Bonuses and Promotions

6.1 Bonus Eligibility

ixplay offers various bonuses and promotions including welcome bonuses, deposit bonuses, cashback offers, free spins, and VIP rewards. All bonuses are subject to specific terms and conditions including eligibility requirements, wagering requirements, maximum bet limits, game restrictions, and expiration dates. Bonus terms are displayed on the promotion page and in the bonus terms section of our website.

6.2 Wagering Requirements

Most bonuses are subject to wagering requirements (also known as rollover or playthrough requirements) which must be completed before bonus funds and associated winnings can be withdrawn. Wagering requirements vary by promotion and typically range from 10x to 35x the bonus amount. Not all games contribute equally to wagering requirements—slot games typically contribute 100%, while table games and some live casino games may contribute less or be excluded entirely.

6.3 Bonus Abuse

ixplay strictly prohibits bonus abuse, including but not limited to creating multiple accounts to claim bonuses multiple times, using betting patterns designed solely to meet wagering requirements without risk, colluding with other players, and exploiting software errors or loopholes. Users found engaging in bonus abuse will have all bonuses and associated winnings forfeited, and their accounts may be permanently terminated.

6.4 Bonus Terms Modifications

ixplay reserves the right to modify, suspend, or terminate any bonus or promotion at any time without prior notice. We also reserve the right to exclude individual Users from bonus eligibility at our sole discretion.

7. Gameplay Rules and Fair Play

7.1 Game Integrity

All games offered on the ixplay platform are provided by licensed and certified gaming software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Play'n GO, and Spribe. All games use certified Random Number Generators (RNG) to ensure fair and unbiased outcomes. Game results are determined by RNG algorithms and cannot be manipulated by ixplay or any third party.

7.2 Sports Betting Rules

For sports betting including bandar bola (football betting) on competitions such as BRI Liga 1, English Premier League, La Liga, and Champions League, all bets are subject to the specific rules of each sport and market type. Bets are settled based on official results as determined by governing bodies. In case of match postponement, cancellation, or abandonment, settlement rules as stated in our sports betting rules will apply.

7.3 Prohibited Activities

The following activities are strictly prohibited and constitute grounds for immediate account termination:

• Using software, bots, or automated systems to place bets or play games
• Colluding with other players to gain an unfair advantage
• Exploiting software errors, bugs, or vulnerabilities
• Engaging in fraudulent or deceptive practices
• Using the platform for money laundering or other illegal activities
• Abusing payment methods through chargebacks or payment reversals
• Engaging in harassment or abusive behavior toward other users or staff

7.4 Game Errors

In the event of a technical error, malfunction, or incorrect game result, ixplay reserves the right to void affected bets and correct account balances. Any winnings resulting from technical errors or malfunctions may be forfeited. Users must report any suspected errors immediately to customer support.

8. Limitations of Liability

ixplay provides gaming services on an "as is" and "as available" basis. While we strive to ensure platform availability and reliability, we do not guarantee uninterrupted access to our services. ixplay shall not be liable for any loss or damage arising from:

• Service interruptions, downtime, or technical difficulties
• Errors in game results caused by third-party provider malfunctions
• Loss of internet connectivity or network issues on the User's end
• Unauthorized access to your account resulting from your failure to maintain security
• Third-party banking or payment provider delays or failures
• Changes in Indonesian law affecting the availability of our services

To the maximum extent permitted by law, ixplay's total liability for any claim arising from your use of our services shall not exceed the amount of deposits you made to your account in the three months preceding the claim. ixplay shall not be liable for any indirect, consequential, or punitive damages under any circumstances.

9. Account Suspension and Termination

9.1 Voluntary Closure

You may request to close your ixplay account at any time by contacting customer support. Upon account closure, you must withdraw any remaining balance, subject to completion of wagering requirements and verification procedures. Once closed, your account cannot be reopened.

9.2 Involuntary Termination

ixplay reserves the right to suspend or terminate your account immediately without prior notice if you violate these Terms, engage in fraudulent activity, abuse bonuses, fail KYC verification, or for any other reason at our sole discretion. Upon termination for cause, any remaining balance and pending bonuses may be forfeited. Deposited funds not subject to bonus abuse or fraud will be returned according to our refund policy.

9.3 Self-Exclusion

If you feel that gambling is becoming a problem, ixplay offers self-exclusion tools allowing you to temporarily or permanently block access to your account. Self-exclusion periods can range from 24 hours to permanent closure. During self-exclusion, you will not be able to access your account, deposit funds, or receive marketing communications. For more information, please visit our Responsible Gaming page.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with international gaming law and regulations applicable to online gaming platforms. Any dispute arising from or relating to these Terms or your use of ixplay services shall be resolved first through good-faith negotiation and communication with our customer support team.

If a dispute cannot be resolved through customer support within 30 days, the matter may be escalated to our management team for review. ixplay is committed to fair and transparent dispute resolution. All decisions made by ixplay management regarding disputes shall be final and binding.

11. Contact Information

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the ixplay website
• WhatsApp: Available 24/7 (contact details provided in your account dashboard)

Our Indonesian-speaking customer support team is available around the clock to assist you with any inquiries related to your account, deposits, withdrawals, bonuses, or general platform usage.